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Plus91 Studios

Privacy Policy

Last Updated: 26 November 2025

Plus91 Studios (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our studio or use our website, booking platform, or any related services.

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By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

  • Name

  • Phone number

  • Email address

  • Age (for eligibility and safety purposes)

  • ID details (for booking validation and security)
     

B. Booking & Usage Information

  • Booking date, time, and platform used

  • Payment method (we do NOT store card details)

  • Gameplay duration and service usage

  • Reward points and tier information
     

C. Device & Technical Information
When you interact with our website:

  • IP address

  • Browser type

  • Device information

  • Cookies and usage data

2. How We Use Your Information
 
We use collected information to:

  • Process and confirm bookings

  • Manage your reward points and membership

  • Communicate updates, promotions, and reminders

  • Improve our services and customer experience

  • Ensure security and prevent fraud

  • Maintain studio safety and records
     

We do not sell or rent your personal information.

3. Sharing Your Information
 

We may share your information only with:

  • Service providers (booking system, payment processors)

  • Legal authorities, if required by law or for safety reasons
     

We never share information with advertisers or unrelated third parties.

4. Cookies & Tracking
 

Our website may use cookies to improve user experience, such as:

  • Saving preferences

  • Analytics

  • Device compatibility
     

You may disable cookies through your browser settings, but some features may not work properly.

5. Data Security
 

We take reasonable administrative, technical, and physical measures to protect your data.
However, no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security.

6. Your Rights
 

Depending on applicable laws, you may have the right to:

  • Access the information we hold about you

  • Request updates or corrections

  • Request deletion of your personal data

  • Opt-out of promotional messages
     

You can contact us anytime for these requests.

7. Children’s Privacy
 

Our services are open to users aged 5 and above.
We do not knowingly collect personal data from children without parental/guardian consent where required.

8. Third-Party Links
 

Our website may include links to external sites.
We are not responsible for their privacy practices or content.

9. Updates to This Policy
 

We may update this Privacy Policy from time to time.
Changes will be posted on this page with the updated “Last Updated” date.

10. Contact Us
 

If you have questions about this Privacy Policy or want to request data changes, you can contact us at:
 

Plus91 Studios
Email: letsplay@plus91studios.com
Hours: 12:00 PM – 9:00 PM, Monday to Sunday

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